I learned a lesson about the importance of face-to-face communication soon after I became CEO of my company and inherited projects across the globe. I could have sent out linear forms to every country director, deployed questionnaires, or even delegated the groundwork to my team. But instead, I spent the first year on the road, traveling from Haiti to Kenya to Thailand to Nigeria to the Philippines and everywhere in between.
In my travels, I met with our teams on the ground, asked questions, and listened to their concerns. These face-to-face interactions built trust, understanding, and a real sense of a shared mission, and this has made all the difference in the world.